Question 1

What should I do if shipment 109 is missing from my account?

Accepted Answer

If you notice a missing shipment, please check the following: 1) Verify the shipment exists in the Shipments list 2) Check Order Logs to see the status of each order 3) Ensure you have the required permissions to view this shipment 4) Verify data matches (countries, cities, regions) between your branch and the shipment 5) If your role has higher privileges, you can see shipments created by your employees 6) Confirm you created the shipment or have proper permissions. For more help, please contact us.

Question 2

How can I track my order?

Accepted Answer

You can track your order using the order number. Enter the order number in the tracking page and all updates and current status will appear. You can also share the QR code with the receiver or sender for direct tracking.

Question 3

What is the average delivery time?

Accepted Answer

Delivery time varies depending on the service type, distance, and countries involved. It typically ranges from 24 hours to several days. Check the service details for accurate delivery times.

Question 4

What is the return and exchange policy?

Accepted Answer

We accept returns and exchanges within 30 days of delivery if you are not satisfied. Please contact our support team to initiate a return.

Question 5

How can I contact customer support?

Accepted Answer

You can contact our support team via email, phone, or the contact form on our website. Our team is available 24/7 to assist you.

Question 6

What payment methods are available?

Accepted Answer

We accept multiple payment methods including bank transfers, credit cards, digital wallets, and cash on delivery. Choose the method that suits you during checkout.

Here are the answers to the most common questions about our services

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Here are the answers to the most common questions about our services